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Tenant Survey Results 2008
Our Tenant survey results (2008) document is available for download Here in Packed Document Format (PDF).
Ask Sovereign
If you could ask the people that run Sovereign a question, what would it be? Click Here for more details
Resident Board Member elections
We held an election to fill two of our three Resident Board Member positions in August. Three residents Jaqui Hepher, Jonathan Hewitt and Fred Russell stood for the two positions available. We sent out 7126 ballot papers to all of our tenants and of these 1897 were returned, which represents 26.6% of the total. The results were very close and we are pleased to announce that Jaqui Hepher and Fred Russell, both whom are former Resident Board Members, have been elected.
Tell us your views online
We are pleased to announce that there is a new way for our residents to participate in the way that we deliver our services. By clicking on the link 'Comment on the Vale Housing Association' above you can give us your feedback on different areas of our work that you have experienced. We will make sure a response is sent to you and if we think you have a good idea about how we can improve our services, we will take action wherever possible to put the change in place. We hope that this will encourage more residents to get involved because you are the ones that best know how our services work for you. There has never been an easier way to participate.
Vale online
We have now launched a new secure site for tenants, allowing you to view rent statements, and track and log repair requests. You will need to register if you've never used these services before.
The Vale Housing Association
Vale Care Link
As well as providing high quality affordable housing, we can also supply people in our area with our Vale Care Link Personal Help Alarms which can provide 'help at the touch of a button' to the elderly or disabled. And you don't even have to be a tenant! Click here for details.
Contacting us
If you need to contact us for further information about anything on this website or anything we have left off, please email us at info@vale-housing.co.uk
Emergencies out of office hours
The Vale Housing Association offers an emergency out-of-hours service for serious repair problems which could cause health and safety problems and cannot wait until office hours.
The number to ring is 0845 450 8244.
Your local District Council offers an out-of-hours service for emergencies. This is for problems such as serious noise nuisance, flooding and homelessness. The exact service may vary from council to council.
The contact details are below:
- Vale of White Horse: 01235 524886 (during office hours 01235 520202)
- Cherwell: 01295 221531
- West Oxfordshire: 01993 705056
- South Oxfordshire: 01491 824033
- South Northamptonshire District Council: 01327 322322
Finding us
If you need to visit our offices for any reason, click here for our addresses and maps to our office.
Apply for housing
If you want to know more about moving house click here or if you are interested in viewing homes on the Vale of White Horse District Council’s choice-based lettings website click here
Accessibility
This site has been designed to be accessible to the widest audience possible. Please see our accessibility page for more information and hints on adjusting the look and feel of the site to your needs. All our publications are available in translation into over 120 languages and we offer a translation service through Language Line.
For more information about our equality and diversity policy please click here
