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Complaint Form

At the Vale Housing Association we try to provide the best possible service, but we don't always get it right and when this happens we want to know about it. You have every right to complain to us if you are unhappy with our service.

You can make a complaint in whatever way is most convenient for you - by phoning, speaking to a member of staff, writing a letter or email, filling in the form in the middle of our "How to put things right at the Vale" leaflet (Also available as a PDF from our leaflets section) or by filling in this form.

Mandatory fields are marked with *.

* Name:

* Address:

Daytime Phone Number:

Home Phone Number:

* What do you think we did wrong or failed to do?:

What should we do to put things right?:

* Is this the first time you've complained about this matter?: Yes No

If no, on what date did you first complain?:

Data Protection

In order to assess your application and help us deliver efficient services, we need to collect relevant personal details. We comply with the Data Protection Act 1998 when dealing with personal data. This means that your personal data will be processed in accordance with the law. Please note we may share personal data with other organisations where appropriate.

* Please tick this box to confirm you have read the Data Protection information above and are consenting to The Vale Housing Association processing your personal data. Yes