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Staff, Scheme Managers, tenants, Customer Services, Electrical Services Team, Technical Support Officer.

When a light, sensor or switch fails it is the responsibility of those affected (staff, Scheme Manager or tenants) to ring Customer Services and notify Repairs & Maintenance of the problem.
Customer Services will take down as much detail as possible and log the call.
If the problem is clearly defined Customer Services will raise a job and issue it to one of the Vale HA's electrical contractors, with instructions to repair or replace the item. If Customer Services isn't sure, they will pass the query onto the Electrical Services team, who will assess what work needs doing, raise a job and instruct an electrical contractor.
The Electrical Services team specify the following energy efficient items
- traditional fittings
- fluorescent tubes
- photo-electric sensors
- time switches
- high frequency light fittings
  (when the costs and the level of lighting are considered acceptable.)
Under normal circumstances faults are rectified the same day as the call is received.
If a tenant notified the Association of the problem, they will be sent a satisfaction slip asking whether they are happy with the work carried out. A member of the Electrical Services Team will follow up any returned slip that express dissatisfaction with electrical work. Post inspections are carried out on a random sample of jobs.

All job records to be kept on the computer system or when appropriate hard copies of orders to be kept on file with the Electrical Services Team.
All the results from returned satisfaction slips are entered on the computer by the Technical Support Officer.